What’s our goal for our customers?
Our goal is to achieve success as a company by helping our customers to succeed. At SPCT, we are the supply chain and port operator of choice, and our customers will grow with us as we deliver long-term value.
What are we doing?
We respect our customers by delivering on our promises. We take pride in being reliable, consistent, and going above and beyond. We understand the business needs of our customers: our responsiveness shows we care more. We clear the path to success by moving shipments faster, on time and to budget. We take pride in creating solutions to fix issues properly the first time. We are dedicated to operational excellence.
How will we know when we’ve achieved our goal?
Our customers will know that their needs are our top priority. We will be increasingly responsive to customer requests and customer satisfaction will continue to improve. We will maintain schedule integrity, gross moves per hour (GMPH), and our crane rates will increase. We will be the supply chain and ports operator of choice, and our customers will grow with us as we deliver long-term value.